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COVID-19 is disrupting supply chains. A compulsion on business leaders is to act quickly to protect and support their workers and sustain the operations that are vital lifelines for their customers and communities. The need to mobilize a faster response and build greater responsiveness and resilience into supply chains. The response from patrons may judge companies on how companies respond to this period of disruption.

To repurpose and reshape supply chains for the future by increasing both resilience and responsibility. This will help communities manage the short-term crisis and provide businesses with the greater resilience and customer-centricity that will be vital to growth as economies rebound.

Lessons for supply chain leaders

To combine resilience and responsibility in supply chains, we recommend companies use their rapid-response command centers to address seven priorities:

1) Ambit the workforce

Promote the health and wellbeing of supply chain workers.

COVID-19 has put both the core and extended supply chain workforce in an unfamiliar, fast-changing, and often highly stressful environment. At these stages, workforce need their leadership’s support to keep well and stay productive. Our recommendations include:

> Reskilling the workforce for areas of high demand

> Deploying tools

> Ensure secured network

2) Responsible towards the extended communities:

Businesses today play a vital role in helping the business community and extended communities to manage the COVID 19 catastrophe.

> Streamline to simplify the processing lines.

> Understanding the immediate requirements from society and collaborate creatively with possible companies to meet new demands

3) Think local

Think creatively about how to reallocate resources to support local communities across the whole supply chain. Businesses can help societies both directly, by supporting immediate healthcare needs, and indirectly, by supporting local communities across their supply chains. Our recommendations include:

> Helping the communities the business serves directly (by prioritizing vulnerable customers, donating food and other supplies, or hiring local people to meet extra demand)

> Supporting the roles employees want to play in their own communities (by being flexible about working patterns or providing premises or resources to the community).


Business Anthropologist

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